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B – Product Support
Microsemi SoC Products Group backs its products with various support services, including Customer
Service, Customer Technical Support Center, a website, electronic mail, and worldwide sales offices.
This appendix contains information about contacting Microsemi SoC Products Group and using these
support services.
Customer Service
Contact Customer Service for non-technical product support, such as product pricing, product upgrades,
update information, order status, and authorization.
From North America, call 800.262.1060
From the rest of the world, call 650.318.4460
Fax, from anywhere in the world, 408.643.6913
Customer Technical Support Center
Microsemi SoC Products Group staffs its Customer Technical Support Center with highly skilled
engineers who can help answer your hardware, software, and design questions about Microsemi SoC
Products. The Customer Technical Support Center spends a great deal of time creating application
notes, answers to common design cycle questions, documentation of known issues, and various FAQs.
So, before you contact us, please visit our online resources. It is very likely we have already answered
your questions.
Technical Support
Visit the Customer Support website ( www.microsemi.com/support/search/default.aspx ) for more
information and support. Many answers available on the searchable web resource include diagrams,
illustrations, and links to other resources on the website.
Website
You can browse a variety of technical and non-technical information on the SoC home page, at
Contacting the Customer Technical Support Center
Highly skilled engineers staff the Technical Support Center. The Technical Support Center can be
contacted by email or through the Microsemi SoC Products Group website.
Email
You can communicate your technical questions to our email address and receive answers back by email,
fax, or phone. Also, if you have design problems, you can email your design files to receive assistance.
We constantly monitor the email account throughout the day. When sending your request to us, please
be sure to include your full name, company name, and your contact information for efficient processing of
your request.
The technical support email address is soc_tech@microsemi.com .
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